Contact Us

Thank you for visiting Guxreno at guxreno.com. We welcome questions about products, orders, delivery, returns, refunds, and privacy.

Customer Support

For assistance with an order or general inquiries, please email us at service@guxreno.com or call +86 13245711432.

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time).

When contacting us, please provide your order number, if applicable, and a brief description of your question. Please do not send passwords, full payment card numbers, or other sensitive authentication details.

For delivery issues, damaged or incorrect items, cancellations, or return requests, contact our support team as soon as possible.

Business Information

Store Name: Guxreno

Website: guxreno.com

Operating Company: Guizhou Huangzi Baihuo Co., Ltd.

Company Address: No. 1-7, 1st Floor, Qidi Zhixing Incubation Base, Building B1-4, Ping'an Street, Ping'an Avenue, Xinpu Subdistrict, Xinpu New District, Zunyi City, Guizhou Province, China

Support Email: service@guxreno.com

Contact Phone: +86 13245711432

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Returns and Refunds

If you wish to request a return or refund, please contact our support team before sending any products back.

Our team will review your request and provide the appropriate return instructions and authorized return address.

Important: Our registered business address is not necessarily our return warehouse address. Please do not send returns to this address unless specifically instructed by our support team.

For additional information, please refer to our Shipping Policy and Return & Refund Policy.

We appreciate your interest in Guxreno and look forward to assisting you.