Privacy Policy
This Privacy Policy describes how Guxreno ("we," "us," or "our") may collect, use, disclose, and protect personal information when you visit or shop at guxreno.com (the "Store"), contact us, or otherwise interact with our services.
The business responsible for the Store is Guizhou Huangzi Baihuo Co., Ltd.
Our handling of personal information depends on the services and features used when you interact with the Store.
1. Personal Information We Collect
Depending on how you interact with the Store, we may process:
- Contact and identity information: Name, email address, telephone number, and billing or shipping address that you provide.
- Order and transaction information: Products ordered, order amounts, transaction status, fulfillment and return details, and related communications. Payments may involve third-party payment providers; the information available to us depends on the payment system used.
- Account and support information: Information you submit through an account, customer-service correspondence, reviews, requests, or other features if offered.
- Device and usage information: IP address, browser and device attributes, approximate location inferred from technical information, pages visited, and interactions with the Store where collected through its actual technology.
- Cookies and similar technologies: Identifiers and preferences that may be stored or read when you use the Store, subject to the cookie tools and consent settings actually deployed.
2. Where Information Comes From
We collect information directly from you when you place an order or communicate with us.
We may receive information automatically through devices and site technology, from payment and delivery partners involved in your transaction, or from other service providers where their participation is lawful and actually configured.
3. How We Use Personal Information
We use information as needed to:
- Process payments and orders.
- Deliver products and confirm transactions.
- Provide customer support.
- Manage returns, refunds, and disputes.
- Prevent fraud and unauthorized activity.
- Maintain website performance and security.
- Meet applicable legal obligations.
- Communicate information relevant to your transactions.
Where legally permitted and enabled, we may also use information for analytics, customer experience improvements, or marketing.
Marketing communications and advertising personalization must follow applicable consent and opt-out rules.
4. Legal Grounds and Choices
Where privacy law requires a specific legal basis, our processing may depend on performing a contract with you, fulfilling legal obligations, pursuing legitimate interests that are not overridden by applicable rights, or obtaining your consent where required.
You may withdraw consent where the law provides that right, without affecting lawful processing before withdrawal.
You may opt out of eligible marketing communications using the opt-out mechanism presented with those communications, if such messages are sent.
5. Cookies, Analytics, and Advertising
The Store may use cookies and similar tools for essential site operation, checkout continuity, security, preferences, traffic measurement, or advertising when the respective features are actually enabled.
The exact tools, categories, providers, retention settings, and consent mechanisms depend on the live configuration.
Where a cookie banner or privacy choices control is provided, you can use it to manage available choices.
Browser settings may also allow you to restrict certain cookies, although doing so can affect functionality.
We do not represent that any particular analytics, advertising pixel, or cookie platform is installed without verifying it.
6. Sharing Personal Information
To operate the Store, personal information may be provided to the ecommerce hosting platform, payment processors, fraud-prevention services, shipping carriers, customer-support providers, and other vendors only to the extent these are actually used and needed to provide the service.
We may also disclose information when legally required, to protect rights and safety, or in connection with a lawful business reorganization, with applicable safeguards.
Any advertising-related disclosure, targeted advertising, or legally regulated sale or sharing of personal information must be accurately described based on the Store's actual settings and the laws that apply.
7. International Handling of Information
Information may be processed in jurisdictions other than the country where you live when the Store or its service providers operate internationally.
Where required, we will implement legally appropriate protections for relevant international transfers.
The locations of actual providers and the safeguards used depend on the Store's real setup.
8. Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described above, including order fulfillment, customer service, recordkeeping, legal compliance, fraud prevention, and dispute resolution.
We delete or anonymize information when no longer necessary, subject to applicable requirements.
We use reasonable organizational and technical safeguards appropriate to the information and risks involved.
However, no online system can promise absolute security.
9. Your Privacy Rights
Depending on where you live, you may have rights to:
- Request access to personal information.
- Request correction or deletion.
- Obtain a copy of personal information.
- Object to or restrict certain processing.
- Withdraw consent where applicable.
- Opt out of certain advertising-related uses or disclosures.
Some rights have exceptions or verification requirements.
To submit a request, email service@guxreno.com or call +86 13245711432 during our customer support hours.
You may also use any applicable privacy choices mechanism available on the Store.
We may request limited information to verify identity before acting on a request.
10. Children's Privacy
The Store is not directed to children who are below the age at which they may lawfully consent to the relevant data processing.
We do not knowingly seek personal information from such children without any consent required by law.
If you believe a child has provided personal information improperly, please contact us so we can evaluate the request.
11. Third-Party Links
The Store may include links to websites or services operated by other organizations.
Their privacy practices are governed by their own notices, not this policy.
12. Updates to This Policy
We may revise this Privacy Policy to reflect changes in our operations, technologies, or applicable law.
The updated version will be published on the Store with any additional notice required by law.
13. Contact and Business Information
For privacy inquiries and rights requests, contact:
Store: Guxreno
Website: guxreno.com
Operating Company: Guizhou Huangzi Baihuo Co., Ltd.
Company Address: No. 1-7, 1st Floor, Qidi Zhixing Incubation Base, Building B1-4, Ping'an Street, Ping'an Avenue, Xinpu Subdistrict, Xinpu New District, Zunyi City, Guizhou Province, China
Support Email: service@guxreno.com
Contact Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
We may need to verify your identity before fulfilling a personal-information request.