Terms of Service
Welcome to Guxreno. These Terms of Service ("Terms") govern your access to and use of guxreno.com (the "Store"), including browsing, purchasing products, and using related services.
The Store is operated by Guizhou Huangzi Baihuo Co., Ltd. (the "Company," "we," "us," or "our").
By using the Store or placing an order, you agree to these Terms to the extent permitted by applicable law.
1. Eligibility and Account Information
You must be legally capable of entering into a purchase agreement under the laws applicable to you, or have the consent of a parent or legal guardian when required.
You agree to provide accurate, current, and complete information when placing an order and to update relevant contact or delivery details promptly.
You are responsible for keeping your account credentials secure if customer accounts are offered.
2. Product Information and Availability
We aim to describe and display products accurately.
Product colors and appearance may vary slightly depending on screens, lighting, and manufacturing tolerances.
Product details, sizes, included accessories, availability, and any applicable limitations are stated on the relevant product page.
We may correct obvious errors and update product listings, subject to applicable consumer protection requirements.
3. Prices, Checkout, Taxes, and Payment
Product prices and any applicable shipping charges are presented in the Store and at checkout.
The final amount payable, including any taxes or fees collected through checkout, will be shown before you submit your order.
Prices and availability may change before an order is accepted.
Payments are handled through the payment methods actually offered at checkout.
You agree to use a valid and authorized payment method.
4. Orders and Acceptance
Placing an order constitutes an offer to purchase.
A checkout confirmation or automated acknowledgment does not necessarily mean we have accepted the order.
We may contact you regarding missing information, suspected fraud, stock shortages, or material listing errors.
If we cannot fulfill an order and have already taken payment, we will provide a refund as required by applicable law and our policies.
5. Processing, Shipping, and Delivery
Our standard order-handling target is 1–3 business days after successful payment confirmation, followed by an estimated 7–15 business days in transit after dispatch.
These are estimates rather than guaranteed arrival dates, unless an express delivery guarantee is given at checkout or required by law.
Actual shipping options, destinations, and fees are indicated at checkout.
Please review our Shipping Policy for delivery, tracking, address, and customs information.
6. Cancellations, Returns, and Refunds
You may request cancellation before an order has been dispatched.
Once dispatch has occurred, cancellation may no longer be possible, but applicable return rights may remain available.
Eligible return requests may be made within 30 calendar days after delivery, subject to our Return & Refund Policy and your statutory consumer rights.
Approved refunds are returned to the original payment method and ordinarily initiated within 10 business days after refund approval.
The financial institution or payment provider may require additional time to post the credit.
7. Appropriate Use of the Store
You agree not to misuse the Store, submit fraudulent orders, interfere with its security, upload malicious code, scrape data unlawfully, impersonate others, or infringe third-party rights.
We may restrict misuse in a lawful and proportionate manner.
8. Intellectual Property
Unless otherwise stated, the content, branding, text, graphics, and other materials presented on the Store are owned by us or used with permission.
You may use the Store for personal shopping purposes.
You may not reproduce or commercially exploit its content without authorization, except where allowed by law.
9. Third-Party Services and Links
The Store may use third-party providers for ecommerce functionality, payments, shipping, analytics, communications, and similar purposes.
Third-party websites and services may be governed by their own terms and privacy notices.
We are not responsible for content on independent third-party websites, except where applicable law provides otherwise.
10. Privacy
We process personal information as described in our Privacy Policy, subject to the actual technology and privacy controls used by the Store and applicable law.
11. Disclaimer and Limitation of Liability
We aim to operate the Store with reasonable care.
To the maximum extent permitted by applicable law, we do not guarantee uninterrupted, error-free website availability.
Nothing in these Terms excludes or limits liability, warranties, remedies, or consumer rights that cannot legally be excluded or limited, including rights relating to defective or misdescribed goods.
12. Changes to These Terms
We may update these Terms as our operations or legal requirements change.
The version published on the Store applies prospectively to the extent allowed by law.
Any material change affecting an existing order will be handled consistently with applicable law and the terms agreed at purchase.
13. Contact Information
Store: Guxreno
Website: guxreno.com
Operating Company: Guizhou Huangzi Baihuo Co., Ltd.
Company Address: No. 1-7, 1st Floor, Qidi Zhixing Incubation Base, Building B1-4, Ping'an Street, Ping'an Avenue, Xinpu Subdistrict, Xinpu New District, Zunyi City, Guizhou Province, China
Support Email: service@guxreno.com
Contact Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)